A community self-service terminal all-in-one machine typically integrates multiple functions to provide various services for community residents. Here are some common details and features:
Functions and services: It can offer a wide range of services, such as bill payment (e.g., for water, electricity, and gas), information inquiry (e.g., about community activities, local policies), document printing, and reservation booking (e.g., for community facilities). Some machines may also handle administrative procedures like applying for certificates or licenses.
User-friendly interface: Usually equipped with an intuitive interface, featuring clear instructions and buttons, to facilitate easy operation for users of all ages and technical proficiency.
Identity verification: May include a card reader (for ID cards) or other means of verifying the user's identity to ensure security and authorized access.
Multimedia capabilities: Some models might have a touchscreen display and even support voice navigation to enhance the user experience.
Integration with databases: Connected to a centralized database to ensure accurate and up-to-date information. It can also provide real-time processing and feedback for services.
Service reservation and queuing: Allows users to make reservations or get queuing numbers for certain services, reducing waiting times.
Progress tracking: Users can check the status and progress of their transactions in the "My Affairs" section or receive notifications via text messages.
Convenient access: Placed in easily accessible locations within the community, such as community centers, shopping malls, or public areas, to enable residents to use the services at their convenience.
24/7 availability: Some machines offer round-the-clock service, breaking through the limitations of working hours and providing greater flexibility.
Expansion of services: May be continuously upgraded to add more functions and services based on the needs and feedback of the community. For example, it could include features like traffic violation payment, proof of no criminal record, or temporary travel certificates in the future.
For example, in Haikou, the "Yecheng Police-Civilian Link" community self-service platform 1.0 version is based on the "Yecheng Police-Civilian Link" non-face-to-face approval platform. Its self-service all-in-one machine integrates functions such as an ID card reader, camera, high-resolution scanner, printer, and scanner. All 69 non-face-to-face approval services of "Yecheng Police-Civilian Link" have been stationed in the community service platform, including popular services like residence permits, ID cards, and driver's licenses. It also adds functions such as self-service erasing and writing for residence permit renewal and information change.
In Jinan's Jiyang District, the self-service all-in-one machine can handle 209 items, including online declaration, one-stop completion, and instant approval and handling of high-frequency matters such as commercial registration, house information query, real estate certificate processing progress query, social security card information query, and social security insurance participation payment certificate printing. It also offers services like appointment and evaluation, and intelligent guidance. Through face recognition by reading the physical ID card, residents can independently handle high-frequency businesses such as business license printing, social security card application and activation, and resident medical insurance participation certificate printing.
In Xianning, the community government service self-service all-in-one machine integrates functions like face recognition, material scanning, online form filling, and payment. It can realize 81 self-service items for community convenience services, such as making reservations for handling matters, online consultation, printing of industrial and commercial business licenses, and printing of personal income tax payment certificates, as well as querying the progress of matters.
These are just some common details, and the specific features and services of a community self-service terminal all-in-one machine can vary depending on the design and requirements of different communities or service providers.
